Shipping and refund policy

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Shipping Policy

Our Delivery Policy is subject to our terms and conditions which can be found online. Our online store logistics is provided by our in-house fleet for most of the goods sold to you. We reserve the right to change, alter, modify the logistic provider dependent on your chosen mode of shipping and/or subject to the type of goods being purchased.

We do deliveries Monday – Saturday 10am – 6pm. This is subject upon the demand and capacity of our logistics team. We are unable to guarantee exact shipping date and/or times. 

Standard (Next Day) Delivery

Our Next Day Delivery option is available for orders placed before 11am. For orders after 11am, our Next Day Delivery will be completed on the day after except on Sundays. There are two time-slots to choose from: 10am to 2pm, and 2pm - 6pm. We will strive to deliver within the selected date and time-slot, baring any unforeseen circumstances. Kindly ensure that someone is available to receive the order at the selected time-slot. A re-delivery charge may apply in the event of a failed delivery.  

Delivery Areas

We currently strive to deliver to all of Singapore except for restricted areas such as/but limited to: military sites, outlaying islands and/or sites where security clearance is required.

Refund Policy 

Goods sold are non-refundable; however our goods do come with guarantees that cannot be excluded under the Consumer Protection (Fair Trading) Act (CPTFA). You are entitled to a replacement for a major fault or failure. You also entitled to have the goods replaced If the goods fail to be of acceptable quality. There are no exchanges for goods which are alcoholic or perishable in nature.


Please do contact us within 7 days of receipt of your product if you find any major fault or failure at mimi@awineadventure.com.

CONTACT
 

mimi@awineadventure.com
+65 
9021 2269

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Liquor License number: L/LL/026301/2019/P
©2020 by A Wine Adventure.